Refund policy

Return & Refund Policy

Last Updated: 10 July 2026

At [STORE NAME], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

- The item was delivered damaged, defective, or incorrect.

- The item is unused, unworn, and in its original condition.

- The item is returned with its original packaging, tags, accessories, and invoice (if applicable).

- The return request is submitted within [X DAYS] of receiving your order.

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

Return requests must be initiated within [X DAYS] from the date of delivery.

To start a return, please contact us at [EMAIL ADDRESS] with:

- Your order number

- A brief description of the issue

- Clear photos or videos (if the item is damaged, defective, or incorrect)

3. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

- Your refund will be processed within [REFUND PROCESSING TIME].

- Refunds will be issued to the original payment method whenever possible.

- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchange Policy

We offer exchanges for eligible items that are:

- Damaged

- Defective

- Incorrectly delivered

If you would like an exchange, please contact us within [X DAYS] of receiving your order.

Exchanges are subject to product availability.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

Please include:

- Your order number

- Photos or videos showing the issue

- A brief explanation of the problem

After verification, we will arrange a replacement, exchange, or refund as appropriate.

6. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

- Items marked as "Final Sale" or "Non-Returnable"

- Personal care or hygiene products that have been opened or used

- Gift cards

- Digital products or downloadable items

- Products damaged due to misuse or improper handling by the customer

7. Return Shipping Costs

- If the return is due to our error (such as a damaged, defective, or incorrect item), [STORE NAME] will bear the return shipping cost.

- If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible, and the standard return process will apply.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Zivexa

Email: aayushraj133535@gmail.com

Business Address: [BUSINESS ADDRESS]

Phone (Optional): 9142898896

Our customer support team will respond as soon as possible and aim to resolve your concerns promptly.