Shipping policy

Shipping Policy

Last Updated: 10 July 2026

Thank you for shopping with [STORE NAME]. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

- All orders are processed within [PROCESSING TIME] after payment confirmation.

- Orders placed on weekends or public holidays will be processed on the next business day.

- If there is an unexpected delay in processing your order, we will notify you via email or phone.

2. Shipping Methods

We work with trusted courier partners to ensure safe and timely delivery of your orders.

Available shipping methods may include:

- Standard Shipping

- Express Shipping (if available)

- Cash on Delivery (COD), where applicable

The available shipping options will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are:

- Metro Cities: [X–X BUSINESS DAYS]

- Other Cities and Towns: [X–X BUSINESS DAYS]

- Remote Areas: [X–X BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location and courier operations.

4. Shipping Charges

Shipping charges are calculated at checkout based on your order and delivery location.

- Standard Shipping: [SHIPPING COST]

- Express Shipping (if available): [SHIPPING COST]

- Free Shipping: Available on orders above [ORDER VALUE], if applicable.

Any applicable shipping charges will be clearly shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details.

You can use the tracking number to monitor the status of your shipment until it is delivered.

6. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to:

- Weather conditions

- Public holidays

- Natural disasters

- High order volumes

- Courier service disruptions

- Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact our customer support team and we will assist you as quickly as possible.

7. Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, recipient unavailability, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

8. International Shipping

Zivexa.in currently [DOES / DOES NOT] offer international shipping.

If international shipping is available:

- Delivery times and shipping charges vary by destination.

- Customers are responsible for any applicable customs duties, taxes, or import charges imposed by their country's authorities.

9. Damaged or Missing Packages

If your package arrives damaged, incomplete, or appears to have been lost during transit, please contact us within [X DAYS] of receiving (or expected receiving) your order.

Please include:

- Your order number

- Photos of the package (if damaged)

- A brief description of the issue

We will investigate the matter with our shipping partner and work toward an appropriate resolution.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: Zivexa.in

Email: aayushraj133535@gmail.com

Business Address: [BUSINESS ADDRESS]

Phone (Optional): 9142898896